Privacy information

Your privacy is important to Nordlube OÜ and to comply with all applicable laws and regulations regarding any personal data we may collect about you when you visit our website nordlube.ee. By using our website, you agree that we collect and use your data in accordance with this privacy policy.

With this privacy policy, we would like to explain to you what data we collect, how we use it and what your rights are to protect your data. The policy applies only to our website and its visitors and does not apply to data collected through other channels.

The processor of your data is Nordlube OÜ

company reg. number: 16242627

e-mail: info@nordlube.ee

phone: +372 6501 808

We collect and process information in accordance with the General Data Protection Regulation (GDPR) of the European Union, which entered into force on 25.05.2018.

What data we collect:

The information collected includes information that you knowingly and actively provide to us when using or participating in our services or campaigns, as well as all information that your devices send when accessing our products and services.

The data we collect includes information that you have knowingly shared with us when using our services or campaigns and information that your devices automatically transmit to us.

Your personal data may reach us in the following ways:

If you place an order in the nordlube.ee e-shop
When you register nordlube.ee as user
If you contact us by phone, email or online chat
If you buy the product in installments and enter into a leasing agreement
When you browse a web page nordlube.ee
If you provide personal information about another person who receives the goods
If you make payments using e-banking or another electronic payment method
If you comment, like or share a post on our social media account
If you subscribe to our newsletter
When you comment on posts on our website

Types of data collected:

Personal data

We ask you for personal information only if it is necessary to provide you with the service. By contacting us or visiting our website, you may share the following information with us:

Full name
Email
Phone
Your purchase history and activity in our online store
Information about your web browser and IP address

Log files

Our webpage nordlube.ee stores log files about its visitors. Information collected may include:

The type of device you are using
Internet Protocol (IP) address
browser type
Internet Service Provider (ISP)
Date and time of website visit
Entry and exit page number of clicks on the web page

The information in the log files is used to analyze trends, administer the website, monitor the activities of website visitors and collect demographic information. The information received is not intended to, nor does it enable, the identification of a person.

Cookies

Like most web pages, it also uses nordlube.ee “cookies”. A cookie is essentially a text file that is stored on the user’s device when visiting a website. Cookies are used to determine and save preferences, regional settings, options for using services, etc.

If you wish, you can disable the use of cookies in the browser settings, but in this case it is possible that the service offered to you will be disrupted.

Cookies are divided into persistent and session cookies. Persistent cookies remain on your PC or mobile device even after you have closed your browser or computer. However, session cookies are deleted immediately after closing the browser.

Cookies are divided according to their purpose:

Necessary cookies. Session cookies, the purpose of which is to enable you to use the services offered on our website. These cookies help authenticate users and prevent malicious use of user accounts. Without these cookies, we cannot offer you the desired services.

Notification cookies. These cookies identify whether users have accepted the use of cookies on the website.

Functionality cookies. These cookies allow your browser to remember the choices you make when using the website, such as saving your login details or language preferences. The purpose of these cookies is to provide you with a more personalized experience and to prevent you from re-entering your preferences.

How we use data:

We may use the collected information for various purposes, including:

We may use the collected information for various purposes, including:
To collect statistics so that we can provide better services and/or offers and understand and analyze the behavior of visitors to our website
To identify you by phone, text or email
When sending you information and asking for feedback about our services
To prevent fraud and protect our website
To enable us to connect with you through a social media account
To enable the reading of chat history to speed up the provision of relevant advice
With the aim of improving the quality of our service and providing more efficient browsing solutions
To develop new products, services or improve their functionality
To send/deliver goods, process orders, issue invoices, order via bank link and confirm your order or refund money
Offering products and services that may be of interest to you, taking into account your previous orders
To simplify and speed up interactions between us when you contact us
For other purposes. For example, to analyze data, research trends, evaluate the effectiveness of our advertising campaigns.

In what cases is it possible that we share your data

We may share or transfer your personal data in connection with a change of ownership, merger, sale of assets, financing or acquisition of our company. We will inform you about the transmission of your personal data and when the provisions of another privacy policy will apply to them.
We may share your data with our partner companies, requiring them to comply with this privacy policy. Affiliated companies include our parent and subsidiary companies, joint venture partners or companies owned by us.
We may share your data with our business partners to offer you certain products, services or promotions.
We may, with your consent, disclose your personal data for any other purpose.
We are obliged to disclose your personal data if required by law. In good faith, we may also disclose your data in order to comply with legal obligations, protect our rights or property, prevent or detect possible violations of law related to the use of our service, and ensure the safety of service users.

Retention of your personal data

The company stores your personal data only as long as it is necessary for the purposes set out in this privacy policy. We retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we need to retain your data to comply with applicable laws), to resolve disputes, and to enforce our legal agreements and policies.

The company also keeps log files for internal analysis purposes. Log files are usually kept for a shorter period of time, unless the data is used to strengthen security or improve the functionality of our service, or we are required by law to keep the data for a longer period of time.

Processing of children’s data

None of our products or services are directed at children under the age of 13, and we do not knowingly collect information from children under the age of 13. If we suspect that we are processing the data of a person under the age of 13, we will remove that person from all our databases.

Your rights to protect your data

You always have the right not to share your data with us, knowing that this may affect your experience on our website. If you choose not to share your data with us, we will not treat you any less because of it. When you provide us with personal information, you understand that we will collect, store, use and disclose it in accordance with this Privacy Policy. You have the right to request details of the data collected about you.

When we receive personal information about you from a third party, we protect it in accordance with this privacy policy and the law of the Republic of Estonia. If you share third-party data yourself, you confirm that you also have the right and permission to do so.

Even if you have previously agreed to share your personal data with us for marketing purposes, you retain the right to change your mind at any time. You always have the right to stop communicating with us and to request that we remove your data from our databases. From time to time, we may also ask for information about you to verify your identity. If you find that the data we have collected about you is inaccurate, outdated, incomplete, irrelevant or misleading, please contact us by e-mail: info@nordlube.ee or by phone: +372 6501 808. We will do our best to correct inaccurate, incomplete, misleading or outdated information.

If you believe that we have breached the relevant data protection law and wish to make a complaint, please contact us using the contact details found in this document and provide us with full details of the breach. We will investigate your complaint promptly and will respond in writing to you with the results of our investigation and the steps we will take to resolve your complaint. You also have the right to contact the regulatory authority or data protection authority.

GDPR data protection rights

We want to make sure you are aware of all your data protection rights. Each page user has the right to the following conditions:

Right of access – you have the right to request copies of your personal data.
Right to data corrections – you have the right to request that we correct data that you think is inaccurate. You also have the right to request that we supplement data that you think is incomplete.
Right to erasure – under certain conditions, you have the right to request the erasure of your personal data.
The right to restrict data processing – under certain conditions, you have the right to request the restriction of the use of your personal data.
The right to object to the use of personal data – under certain conditions, you have the right to object to the use of your personal data.
Right to data portability – under certain conditions, you have the right to request that we transfer the collected data to a third party or directly to you.

Security of your data

The security of your personal information is important to us, but please remember that no method of exchanging information over the Internet or any method of electronic storage is 100% secure. Although we do our best to protect your data, we cannot guarantee its complete security.

Nordlube OÜ undertakes all reasonably necessary measures to ensure that your data is processed securely and in accordance with this privacy policy and the law of the Republic of Estonia. Your data will not be transferred to any organization or country, unless there is a valid reason for this and the security of your data is ensured.

Linking to other websites

On our website you may find links to other websites that are not owned by us. When you click on a third-party link, you will be directed to that third-party site. We strongly recommend that you read the privacy policy of each site you visit.

We have no control over third party sites and are not responsible for their content, privacy policies, services provided or otherwise.

Privacy policy updates

If necessary, we have the right to make changes to this privacy policy document. When the privacy policy is updated, we will change the document update date at the bottom of it. If you continue to visit and use our website after the privacy policy has been updated, we will treat it as your tacit consent to the changes.

Last modified on 07/03/2023